PSS #110
Merchant General Information - of the Vendors
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Description
FD Merchant Services is MSP (Merchant Service Provider), serving as the relationship manager and provider supporting the merchant account.
While Elavon handles the processing itself, FD Merchant Services is the organization supporting the account setup, servicing, and overall merchant relationship. So basically customer service, but not the actual work.
Elavon is the company that processes the credit card transactions and handles the movement of funds.
FreedomPay is the platform that connects the POS to the processor (Elavon) and manages payment devices, security, tokenization, and transaction routing. So can think of Freedom pay as customer service acting on behalf of Elavon - they just sell Elavon's products.
Converge is an Elavon product - just a web based payment gateway/portal.
Payment Insider is primarily a reporting and transaction visibility tool - and assume Elavon Product? reporting and reconciliation tool
Files
History
Updated by Stu N 22 days ago
Merchant Fees:
Attached is summary for Aug, 2026 .. tons of fees, per transaction ..adds about 6 cents .. there seems to be more auth request (4 cents) then the transaction itself (2 cents) .. so assume auth would be any time we can a card - even if denied, we get charged is my guess. As for the processing fee, averages about 1.5% - even though I think they claimed.. once all fees added, minis the $15 chargeback fee, cc cost us roughly 1.8%.. Chargeback fee seems to trigger as soon as a dispute is made, regardless of outcome.
For the month, had $63,384.90 in sales, $1,176.04 in returns, and $62,208.86 in net sales. After a $50 chargeback + $15 fee for having reported it... the statement shows $62,158.86 total sales activity and $1,168.79 in total charges and fees.... or roughly 1.9% when considering all fees.
Authorize.Net (RB) is doing 10 cents per batch, %15/monthly gateway fee .. this is an added charge on top of merchant. the same way converge charges us a $10/month access fee .. not sure if there is a transactional/bactch fee as well.
Updated by Stu N 22 days ago
One annoyance from Ismail ... when doing RB, asked him what our fees were.. contract came back with summary of:
FD Merchant, Monthly: $6.95 (PCI) + 0.4% of all transactions .. plus NRC of $15/chargeback, $20 Deposit
Obviously, his summary recap is way, way off .. and extremely misleading ..
Updated by Stu N 22 days ago
When asked to qoute for Thanh's Shop, quote was:
• 0.40% (0.0040 bps) over interchange
• $0.08 per authorization
Interchange fee is controlled by the credit company - so visa, mastercard, etc ... FD Merchant is essentially adding an additional .4$ - so that is the only rate we can actually negotiate with. You never get the actual/final percentage since the credit card company can fluctuate.