PSS #19
Calling in Defective Fridge and Microwaves
0%
Description
Micro Fridge
Refrigerator & Microwave
microfridge@microfridge.com
800-637-7567
Let's make this a priority before our warrantee runs out. Original GM, from what I've been told, never called in a single microwave - just "collected them" as bad ones were discovered. Pretty stupid. There are 5 bad ones in storage above Pool room - Emily called on those 5 a month ago - we need to follow up and see when the 5 are arriving.. it's been 6 weeks I believe.
We should also get the Serial numbers for the one in rm 202, 105 and claim those are bad as well since these units don't seem all that reliable. Pls inform vendor we are sick of storing the old/defective units as we wait for the replacements. So with the 5 that were bad when we purchased the hotel and the additional 2 (the serial numbers from 202 and 105), this should mean 7 microwaves.
As for the fridge, Paul called and got a replacement for one of the fridge back in Sept - it did take several months for it to arrive. The one in the breakfast room has already been called in. Emalie called in the 2nd fridge, which we recently got a replacement for - was sitting in the lobby for a while and I asked that it be moved upstairs to the pool room - was that ever done?
I want the Fridge for room 202 and 105 to also be called in so that we have spares. So let's try and get 2 more fridges.
So first step, get the serial numbers for the fridge/microwave in rm 202 and 205.
Files
History
Updated by Anonymous almost 4 years ago
- File 20220109_182727.jpg 20220109_182727.jpg added
RM.202
Microwave serial number
4721035312778
Updated by Anonymous almost 4 years ago
I called 8 times each time I called I pressed another extension hoping I would get a live person on the phone but each time I got the answering machine and I left a voice message on every answering machine
Updated by Angelie Parilla almost 4 years ago
2/17 - Called in for microwave in room 202. Will follow up mid March. Apparently, this unit that I called in for is already a replacement unit lol
Will call in the other 5 units and fridge once I have the serial numbers.
Updated by Angelie Parilla almost 4 years ago
Updated by Angelie Parilla almost 4 years ago
Called to follow up. They said we should get an email response before end of day.
Updated by Angelie Parilla almost 4 years ago
Got an email from them:
"A replacement order has been entered for 5 microwaves and 1 refrigerator, SO878451. Please allow one week for receipt.
Microfridge’ s warranty for 7 years. These units are from June 2021, with exception of one microwave which was from October 2020."
So all units are under warranty. I'll follow up on 3/4.
Updated by Angelie Parilla over 3 years ago
Replacement fridge & 6 microwaves came in on 3/14 per Sieu.
Updated by Angelie Parilla over 3 years ago
Calling in Microwave serial #: 4720095302874 today (4/12).
Reason: stopped working. Won't turn on